In today’s era, outsourcing has become a common and popular practice. Brokerage business is all about Forex trading so developing a new technology or keeping it up to date becomes challenging. An additional hurdle is the 24*7 working nature of the market which increases broker’s concern. This is probably why outsourcing has become crucial today.
FxBrokerSupport provides services to brokers where we commit to give you reliable, secure customer support outsourcing to make sure your brokerage business runs efficiently.
Here are some reasons why our support services can be an excellent solution to your brokerage business:
Email support services:
Maintaining continuous communication with your client is very essential to build customer relationships. We provide this Email support services for technical as well as non-technical services and products. FxBrokerSupport takes care of your customer queries and provides prompt replies; this service is available 24/7 increasing your customer satisfaction.
Our Email support service is Unique as:
- We provide prompt replies to customer queries.
- We have a team of professional experts.
- We give 24/7 assistance.
Live Chat services:
FxBrokerSupport is a global IT-BPO and has years of experience in providing high quality contact centre and customer care support to companies. This is the easiest and efficient service for your customers as they can get their questions answered immediately. Our team is always on their toes to guide customers so that they can get any kind of help regarding the website or your services instantly.
Our Live chat services are unique as:
- We provide real time assistance.
- We help you to convert website visitors into potential customers.
- We offer Ticket management.
- We gather visitors’ information.
- We reduce cart abandonment.
Phone Inbound Support:
FxBrokerSupport has experts who are alert and responsive; they receive calls and guide your clients to know about your brokerage business better. Phone Inbound Services creates a healthy relationship between customers and your company. Customers from any area across the globe can connect to your business at their own convenience.
Our phone Inbound Services are unique as:
- We have professional support agents.
- Our team has rich experience in this field.
- Assured customer satisfaction.
CRM & Back Office management:
FxBrokerWebsite provides CRM services that help to manage all customer information and enhance client relationship under one roof. CRM enables integration of loyal and potential customers; also it is a unique, secure, appropriate program. We understand our client requirements and provide solutions accordingly.
Back office management simplifies administrative tasks and plans them with efficiency to decrease the operations and maintain business security.
Our CRM & Back Office Management are unique as:
- We allow customization in CRM solutions.
- We make sure to provide CRM updates for easy transitions.
- Back office Management enables improved business performance.
- Focuses on core components of your business.
Server MT4/ MT5 management:
The MT4/ MT5 are the core of the system hence it is clear that there will be a need for support to manage the server. This solution is built to perform trading activities smoothly with minimum difficulty possible. In case of any issue to the MT4/MT5, FxBrokerSupport is there to help you out. We give complete management of your trading server including installation plugins, account management etc.
Our Server MT4/MT5 management is unique as:
- We provide configuration along with best practices.
- Manage System tools.
- Easily Accessible.
- We provide cost effective services.
We just don’t provide you efficient customer service but we have got your back even technically. We help customers to understand your products and use them with less hassle in operating devices. FxBrokerSupport provides timely resolution to their issues eventually customer contentment.
Our Technical Support is Unique as:
- We ensure intelligent knowledgeable FAQs.
- Service request management.
- Cost effective solutions.
FxBrokerSupport ensures you to get best experience in super fast Forex trading at economical prices. We provide a range of customization support outsourcing services to enable competent brokerage business.
To know about our packages you can visit FxBrokerSupport website or mail us at “firstname.lastname@example.org”